Once the item has been inspected, the customer will receive a full refund for the purchase amount. Upon arrival, returned items will be inspected to ensure all original parts and/or pieces are included in the return. Purchases from are eligible for return within 30 days of delivery (excluding clearance items). Replacements parts are available for purchase as needed. Our guarantee does not include normal wear and tear items such as brake pads, hand grips, wheels, ski glides, etc. To register your product for this lifetime satisfaction guarantee, visit /product-registration.Īfter a product is registered it is covered by our 100% Satisfaction Lifetime Guarantee. If you are unsatisfied with a product, a customer service agent will work with you to ensure complete satisfaction. Stander products can be registered for a 100% lifetime satisfaction guarantee, which means you can purchase with confidence knowing that Stander will stand behind its products. We will send you an email with your tracking details as soon as your item leaves our building. Two-day shipping and overnight shipping are available for most items. We suggest checking with your private insurance company about possible reimbursement from them with your paid receipt.Stander offers free standard shipping on orders within the lower 48 states. ![]() However, for certain products that Medicare may partially reimburse on a purchase (i.e., commodes, lift chairs, walkers and rollators), we do provide a detailed paid invoice which will include any product HCPCS billing codes. In order to keep our costs down and offer greatly reduced prices, ADHME does not bill any insurance company. But sometimes you may find that our advertised price is already lower than theirs! For example, we may not be able to compete with "big box" stores such as Amazon or Walmart. Or, they may have a lower cost of a particular product (i.e., wheelchair) but it will not include a necessary option (i.e., footrests). Be aware, many web (e-commerce) retailers do not include shipping with the price of their products. Please make note of their website address prior to contacting us because we will need it to verify the price. Please verify with the business, where you found a cheaper price, the TOTAL cost to you, including any additional option costs and shipping costs. What do I need to do to get that low price? You said you will match price if I found a cheaper price elsewhere. To return products, call customer service at 80 for instructions and details. A 15-20% restocking fee will also apply depending on the item. All others will be shipped at the customer’s expense to the least costly location as determined by ADHME. If you received a damaged product, you may return and exchange that product at no cost to you. All returns and/or exchanges must have prior authorization. For all others, we offer a 30-day return policy on most products. Those products are marked accordingly on the product page. Some products by law cannot be returned for hygienic reasons. What if I don't like it? What is your return policy? Please contact us if you require shipping to Alaska or Hawaii. Shipping is free in the Continental USA for all products. Together, we’ll make sure you get exactly what you need. ![]() In addition, you never need to feel uncertain over what to buy because you can engage in live chat or on the phone with an expert. We also offer free shipping, low price guarantee, and easy returns. That’s why we sell only the very best home medical equipment brands. We know our customers needs and we are careful about what we choose to sell to meet those needs. ![]() Why should I do business with you and not Amazon or some other home medical equipment company?įirst, we are a family-run business with years of experience.
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